Privacy Policy
Privacy Policy
Effective Date: January 2026
Sevilla Veterinary Hospital (“Sevilla Vet,” “we,” “our,” or “us”) is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information from our clients and website visitors, including information collected through messaging and communication services, in compliance with U.S. messaging regulations.
Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, mailing address, and preferred method of contact.
Pet Information: Pet name, species, breed, age, medical history, and treatment details.
Communication Data: Information you provide when you contact us by phone, text message (SMS/MMS), email, online forms, or through our website.
Website Information: IP address, browser type, device information, and website usage data collected through cookies or similar technologies.
How We Use Your Information
We use the information we collect to: Provide veterinary medical care and related services
Schedule appointments and manage medical records
Communicate with you regarding your pet’s care, including appointment reminders, post-operative updates, prescription notifications, and follow-ups
Respond to inquiries and customer service requests
Improve our services, website, and client experience
Comply with legal, regulatory, and professional obligations
Messaging and Text Communications
If you provide your phone number, you consent to receive text messages from Sevilla Veterinary Hospital related to your pet’s care and our services. These may include appointment reminders, medical updates, discharge instructions, prescription notifications, and billing-related messages.
Message frequency may vary based on your pet’s medical needs and services requested.
Message and data rates may apply.
You may opt out of text messaging at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.
We do not use text messaging for unsolicited marketing campaigns.
Messaging Terms of Service (SMS)
By opting in to receive text messages from Sevilla Veterinary Hospital, you agree to receive informational and transactional messages related to veterinary care and practice operations. These messages are sent only for service-related purposes and not for promotional marketing.
Consent to receive text messages is not a condition of receiving veterinary care. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.
For information on how we collect, use, and protect your personal data, please review our Privacy Policy.
Information Sharing
We do not sell or rent your personal information. We may share your information only in the following circumstances:
With trusted service providers who assist us in operating our practice (e.g., practice management software, messaging platforms, payment processors), and only as necessary to perform their services
With referral or primary care veterinary hospitals involved in your pet’s care, with your consent or as part of standard medical coordination
When required by law, regulation, court order, or to protect the rights, safety, and property of our practice, clients, patients, or others
All third parties are required to maintain the confidentiality and security of your information.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. While no system can be guaranteed 100% secure, we strive to use industry-standard safeguards appropriate for a veterinary medical practice.
Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance functionality, analyze site traffic, and improve user experience. You may adjust your browser settings to refuse cookies, though some features of the website may not function properly.
Your Choices and Rights
You have the right to:
Access or request corrections to your personal information
Withdraw consent for certain communications, including text messages
Request information about how your data is used or shared
To exercise these rights, please contact us using the information below.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us.